Version 1 – 15 May 2018

How we use your information

Hi there, we are Lotus Oostende bvba, Joseph Plateaustraat 5, 8400 Oostende, Belgium, registered in Belgium under company number BE0811 081 237.

The following notice sets out how we may use the personal information we collect and hold about you. It applies to information we collect from:

Should you have any questions about this Privacy Notice or have visited this page in order to request suppression of your personal information, please see the contact details at the bottom of the notice.

Visitors to our website

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The primary cookies used at lotus-verhiest.com are required for storing information related to our online store (such as adding products to the cart), or for sending information when a visitor submits a form on our site (enquiry forms for example). We may collect IP addresses from these form submissions and in this case we will only use this data for identifying and restricting spam or robot submissions to our website.

Cookies may be used to enable embedded content from external sites, video or a social media feed for example, and/or our advertisers, but we do not have access to them or control over them. The cookies are set by the relevant source website. For more information about these cookies, including how to set your preferences for these cookies, please refer to those websites for more information.

If you wish to disable cookies then you can do so by adjusting your browser settings, although please note that by disabling cookies you may not be able to use all the features of our website.

Form submission

Personal information which you submit at lotus-verhiest.com will not be shared and we will make it clear within the form’s submission page/s what we intend to do with it, for example, answering an enquiry or shipping an order from our shop.

Online payments

Payments at lotus-verhiest.com are processed either by bank transfer or by PayPal.

For bank transfers, we will only collect the information requested through our store’s checkout page (for example your contact information).

PayPal may also store some of the information which we collect from you such as your billing and shipping names and addresses. In addition, PayPal will most likely collect other payment details such as credit card information or bank account information, in order to transfer payment to us, Lotus Oostende bvba. We recommend you read PayPal’s privacy notice at their website, paypal.com.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Direct communications

Phone, email, post, in-person

We will never share your personal information unless requested by you.

We may collect the following information about you through direct communications: your contact & shipping details; details about your vehicle or vehicle-related interests; payment details; information submitted through surveys or forms (for example when signing onto one of our events); any other information which may help us provide you with a more personalised service.

We will only use this information for marketing purposes at your request, for example, to suggest that your car may be due for its periodic service.

Social media & marketing platforms

Mailchimp

We use a third party service, mailchimp.com to enable us to easily create and send email newsletters. If you have agreed to receive newsletters now, or in the past, we may hold your name and email address on Mailchimp’s website. This could also include data such as your IP address, whether or not you have opened our emails, record of which links you have clicked on from our email, and details about which type of device or client you have accessed our email from (for example, Microsoft Outlook or iOS or Android, etc). If you have opted out of receiving email newsletters, we may still hold some of this information with Mailchimp in a suppression list to ensure we do not accidentally send to you in future. We recommend you read Mailchimp’s privacy notice at their website, mailchimp.com.

Other third party websites & applications

Information which you submit to us through social media, Facebook for example, may not be private. In most cases you will be able to manage your own privacy settings and restrict the way your information is used, if you do wish to make use of these services. Direct messages may be stored for some time, but will not be shared. We recommend you read the third party’s own privacy notice.

Data retention policy

We, Lotus Oostende bvba, endeavour to keep the data we hold about you to a minimum. We will cease to hold information when we deem it has served its intended purpose. If you have opted out of receiving marketing information or we have found your contact details to no longer be correct, we may add those details to a suppression file in order to prevent sending to you in future. Some information, such as history relating to orders of any kind (excluding payment details), vehicle details, and contact details, could be held by us for a number of years, where this information provides a shared interest between us and you, or is required for accounting purposes.

If you feel that you are no longer a customer or interest of Lotus Verhiest, you may request that we suppress, or cease to hold, your information. Please see the ‘How to contact us’ section further down this page.

Changes to this privacy notice

We will note changes: here in this section of our privacy notice; in the footer of our website, lotus-verhiest.com; in our email newsletters.

15/5/18 – Version 1.

How to contact us

For questions relating to this privacy notice, to request removal or suppression of your information, or to submit a Subject Access Request, please contact us by email at: info@lotus-verhiest.com or write to us at: Lotus Verhiest, Joseph Plateaustraat 5, 8400 Oostende, Belgium.